At Grum.co, we are committed to providing a fair and transparent refund process for our customers. If you are not satisfied or encounter any issues with your order, please review the details below regarding our refund policy.
Eligibility for Refunds
Full Refund:
You are eligible for a full refund if your order has not started processing yet.
Alternatively, if you have an unused balance in your account, you may request a full refund of the remaining balance.
Partial Refund:
If your order is stopped during delivery, you will receive a partial refund based on the percentage of the service already delivered. For example, if 50% of your order has been completed, you will be refunded for the remaining 50%.
Refund Process
Refunds will be issued back to the original payment method used during checkout (PayPal, credit card, or cryptocurrency).
Once approved, refunds are processed within 2-7 business days.
Notice on Disputes (Chargebacks)
We strongly advise against initiating disputes or chargebacks through your payment provider:
No Refunds and Account Suspension: Filing a chargeback will result in no refunds from our side and suspension of your account on Grum.co.
Impact on Business: Chargebacks harm us as a business due to additional fees incurred.
Faster Resolution: We always offer refunds directly, which are processed faster and more efficiently than chargebacks.
If you have any concerns about your order or require assistance, please contact our support team first—we’re here to help resolve any issues quickly.
How to Request a Refund
To request a refund:
1) Contact our customer support team via the website’s support page.
2) Provide your order details (order ID and payment confirmation).
3) Our team will review your request and respond promptly.
Important Notes
Refunds are not available for completed orders where services have been fully delivered.
However, depending on the case, we may offer refunds even for completed orders if deemed appropriate by our team.
Please don’t hesitate to reach out to us if you are not satisfied—we’re here to help find a solution that works for you.
We value your trust and aim to ensure every customer is satisfied with their experience on Grum.co. If you have questions about our refund policy or need assistance, please don’t hesitate to reach out to our support team!